FAQs
What does it cost to use KSU Student Health Services?
Any student enrolled in Kennesaw State University is assessed a health fee as part of their student fees.*


Costs

Spring/Fall

Summer

     Health Fee

          $51.00

           $26.00


*The health fee does not cover all services. Some services have an additional cost that will be discussed during your consultation. Not all students matching the criteria are charged the fee and those who are not will be expected to pay the fee before using the Health Center.

Any additional services rendered can be paid by cash, check, Visa, Mastercard, American Express, and Discover.


Who is eligible to use Student Health Services?
A student must be currently enrolled in Kennesaw State University, or if not currently enrolled, enrolled in the immediate previous semester, and thirty days thereafter.

How do I know if my insurance can be used at Student Health Services? 
Student Health Services, through a partnership has entered in contractual relationships with a number of major health insurance provider networks and will file insurance claims. This includes an Explanation of Benefits (EOB) that will be sent to student/parent insurance enrollees. This allows us to reduce or eliminate many additional fees for services not currently covered by the student health fee. It will also ensure that insured student/parent plans will cover specialty care services. To view a list of currently accepted insurance plans click here.


What if I don’t have insurance?
If you do not have insurance coverage and are unable to procure insurance, you will not be denied services or access to care. Student Health Services will continue to provide health care services to students regardless of their health insurance status or ability to pay. If you do not have health insurance, or you don’t want your insurance billed for certain confidentiality reasons, we have procedures in place to help you on an individual basis. Just ask our staff at your visit.

What if my insurance does not pay everything?
KSU Student Health Services has responded to both student and parent requests made over the last several years to accept university and private insurance plans and allow students and parents to use their benefits for health services.  In addition, by accepting insurance reimbursement, Student Health Services can continue to sustain and enhance available services to the student population.  For students who use their insurance for health services on campus, balances will not be billed except for labs or medications.

Is Health Insurance available through Kennesaw State University?
USG SHIP Program
The USG SHIP (University System of Georgia Student Health Insurance Program) is a collaborative health insurance exchange that maximizes the combined student enrollment at multiple USG institutions including Kennesaw State University to provide comprehensive coverage at premium rates well below comparable private
sector health insurance plans.

The Core Plan
The Student Health Insurance Program offers a single Core Plan with both mandatory and voluntary participation. The Core plan offers comprehensive covered benefits that meet the federal Patient Protection and Affordable Care Act (PPACA) mandates as they apply to college and university student health insurance plans. The Core Plan premium rates are broken down into two age groups for the mandatory category students*, and three age groups for the voluntary or optional category students. Please note that if you are a mandatory category student over age 35 your premium cost will be the age 27 & older rate.

* International students, graduate assistants and graduate fellows, undergraduate and graduate students in nursing, athletic training or other academic programs requiring proof of insurance

Will I be able to use my parent’s health insurance if I am covered?
Yes, if you are a covered member of the policy.

What if I don’t want to use my insurance because of medically sensitive information or other personal reasons?
Medical records information is private and protected and cannot be released without your consent, except in certain cases required by law.  When Explanation of Benefit forms are returned to you, or the insurance policy holder, medical information is not included.  Information is limited to the date, location, and charge for service. If you choose not to use your insurance benefits, you may be responsible for the balance of charges.

Does my insurance cover Lab Testing at Student Health Services?
If your particular insurance plan does not cover specific lab tests, you will be responsible for these charges.

What are my out-of-pocket expenses?
If you have health insurance benefits and wish to use them for medical services on campus at Student Health Services, you will not pay for balances of charges not covered by your insurance provider.  If you do not have insurance, you will not pay an office co-pay or office visit.  You will be responsible for all medications, laboratory fees and/or procedures performed within the clinic or outside reference laboratory.

Where can my insurance be used?
At all three locations of KSU Student Health Services.

What if I have a problem with my experience at Health Services?
If you would like to report a complaint or grievance please contact our office at 770.423.6644

In addition, each student using KSU Student Health Services has an opportunity to provide patient satisfaction survey feedback to SHS through surveys in each clinic location; survey form on the SHS web page, and a follow-up survey sent after each office clinic visit.

What is the Student Health Advisory Committee?
Because Student Health Services is an important part of the student health and campus life at Kennesaw State University, a committee comprised of student government, student associations, medical staff, and administration of Student Health Services has been formed to allow input and communication directly from the student body.  Committee members will be involved in communication and awareness campaigns, service development, sharing information gleaned from surveying other college and university systems throughout the United States, and making recommendations to appropriate leadership.