What are the TECHNOLOGY REQUIREMENTS?
IZIOPro users must have a computer that meets the following minimum technical specifications for computer, software and connectivity.
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Operating Systems - Windows 98 or 2000, NT 4 or XP, or Mac 9.1
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Browsers - Internet Explorer 5.0, 5.5 and 6.0 or Netscape 4.6 and 4.7
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800 x 600 pixel resolution or greater for display.
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56K modem.
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Access to a current email account.
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Printer.
There are no minimum memory and disk space requirements.
What SOFTWARE do I need?
The IZIOPRO platform uses Microsoft Word ( required ) and PowerPoint. If you do not have PowerPoint, download a
PowerPoint Viewer . You must download the viewer appropriate for your MicroSoft Office software. This will allow you to view any PowerPoint presentations.
What TECHNOLOGY SKILLS will I need?
The minimum skills you are expected to know are--how to get on the Internet and email. These skills will not be taught during the courses. Other skills that will be helpful are how to attach files, copy and paste, & minimize and restore screens (see below). You should have already taken the Technical Skill Assessment.
How do I enable JAVA and JAVASCRIPT?
While in your Internet Explorer Browser, at the top of your screen, go to "Tools" Then click on "Internet Options", then "Security", "Custom level", "Scripting" (click all three options to enable.)
What if the WEB PAGES will not OPEN?
There are two possibilities. One might be you have a "Pop-Up" blocker on your computer. This will prevent certain Web pages from appearing. You need to turn it off. Secondly, you may have a "Firewall" on your computer that will prevent some Web sites from appearing. This is common with people who have children and restrictions on Web pages.
What if the DOCUMENTS in IZIO will not open?
This is often an issue in Internet Explorer that has been addressed by Microsoft in the following two articles:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;300443
http://support.microsoft.com/default.aspx?scid=kb;en-us;330338&Product=ie600
They have also addressed the issues on their more recent patches for Windows and IE, which can be downloaded and applied from:
http://windowsupdate.microsoft.com
When applying these patches, make sure to get the ones for Internet Explorer, since that is where the problem actually occurs.
Is there any TECHNICAL SUPPORT?
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First go to:
- Secondly, you can email: support@convene.com Monday through Friday from 11:00 a.m. - 8:00 p.m., there is a 24 hour turn around.
- Limited assistance can be obtained by emailing: jbrannan@kennesaw.edu I will try and get back to you within 24-48 hours.
- When you're on a screen that is causing you problems, click on and tell the Support Team that you are having problems with the page.
- Remember all technical assistance is only for IZIOPro, we cannot help you with your computer, printer, or Internet Service Provider problems. You will need to find your own support for these problems.
- Other Helpful sites:
- For information regarding Kennesaw State University - http://www.kennesaw.edu
How much TIME will an online course require?
Since the School of Nursing and the Center for Professional Development uses the condense method of teaching online courses, you can expect to spend from 10 - 20 hours per week. This may seem like a lot, but consider the time you're saving by not having to commute to classes, and the fact you can work and submit assignments all hours of the day.
How come I get DISCONNECTED?
IZIOPro will "time out" after about 20 minutes. This is why it is very important to save your work. However, most of the time when students get disconnected, it is due to their Internet Service Provider (ISP). AOL is famous for doing this. I recommend if this happens to you, get in touch with your ISP and many times a technician can help you.
How do I ATTACH a file?
Click on reply for thread. Scroll down to the "Upload File" and check, and go over to "Browser" and click. When you do this, it'll bring up your hard drive files. Get the file that you want to attach, highlight it and click on open. Then click on post. That's it.
How do I COPY AND PASTE a file from Microsoft Word to the Discussion forum?
Nothing is more disturbing to students to spend a lot of time completing an answer to a question only to loose it. You can save your self frustration by completing your work in Microsoft Word, especially long answers. Then you can copy and paste your work into the IZIO course. This way if something happens, you will have the original work.
To copy and paste:
- Highlight your work in Microsoft Word.
- Go to "Edit" and click on "Copy."
- Go to the place in IZIO you want to put your work. Make sure your cursor is at the beginning of the place.
- Go to "Edit" and click on "Paste." Your work should appear in the place where your cursor was blinking.
Another way to perform this task is-
- Highlight your work in Microsoft Word
- Use keystrokes-"Ctrl" and "C" (together)
- Go to the place in IZIO you want to put your work. Make sure your cursor is at the beginning of the place.
- Then use keystrokes-"Ctrl" and "V" (together)
How do I MINIMIZE A SCREEN and/or work between two programs?
You are working in your course and you want to look something up on the Internet.
- Go to the top right of your screen-see the three boxes. Click on the one that has an underline mark. You have now minimized the screen. You will see it now has a small rectangle at the bottom of the screen.
- Open up the program you want to work on.
- When you want to go back to the original program, you can either hit "Alt" and "Tab" keys or click on the program in the small rectangle at the bottom of your screen and go back and forth between programs or files.
