Kennesaw State University is committed to providing a high-quality educational environment and opportunities that are central to an academic community of learning, teaching, research, scholarship, and service. As such, the University strives to be alert to the needs of the University community by maintaining an environment in which appeals, grievances, and complaints are addressed in an expeditious, fair, and collegial manner.

KSU’s approach to resolving formal written appeals, grievances, or complaints is to direct the matter to the most appropriate office. The personnel of those offices possess the qualifications, experience, and knowledge to manage a formal resolution process as well as to work in a collaborative and confidential manner to reach a resolution for each individual based on the merits of his or her case.

This page was developed to assist current and prospective students of Kennesaw State University in submitting complaints and appeals and to direct them to the most effective venue for accurate information and resolution. KSU’s policy on complaints resolution may be found at the Policy website. Thank you.

Kennesaw State University Complaints and Appeals Resources

The Office of the University Ombuds is a confidential, impartial, and independent conflict resolution resource at Kennesaw State University. The services of the Ombuds are available to all members of the KSU community: students, faculty, and staff. Whether it is your first step or your last resort, you may contact the Ombuds when regular channels have failed to bring resolution to your problem or when you are not certain what step to take next.

Submitting Concerns

Kennesaw State University is committed to maintaining an environment in which concerns are addressed in a fair and collegial manner. The KSU Concern website provides a place to submit a formal, written concern where a resolution has not been informally reached. The more information that you can provide, the better we can serve you.

SUBMIT YOUR CONCERN

Alternative Complaints and Appeals Resources

Kennesaw State University strives to satisfactorily resolve student complaints and appeals. If a complaint cannot be resolved internally, the student may then file a grievance with the regulatory agency in the state where they are receiving instruction and/or the institution’s accrediting agency.

Any student or employee in the University System aggrieved by a final decision of the president of an institution may apply to the Board of Regents for a review of the decision by referring to these Board of Regents’ policies:

Fraudulent activity related to the University System of Georgia, or suggestions to improve ongoing operations may be reported here or by calling 1-877-516-3466.

The USG and Kennesaw State University are committed to the highest ethical and professional standards in pursuit of its mission to create a more educated Georgia.

Complaints regarding Kennesaw State University's compliance with the accreditation standards of the Commission on Colleges of the Southern Association of Colleges and Schools may be provided directly to the Commission on Colleges. Please refer to the Commission on College's policy on "Complainant Procedures Against the Commission or its Accredited Institutions here.

PDF copy of the complaint form.