Refund & Attendance Policy

Continuing Education is proud to be a self-supporting part of the KSU community. All costs are covered through student registration fees.

In the event you withdraw from a class, we are happy to refund your fees according to the policy set forth below. Refunds take approximately 4-6 weeks and are issued by Business Services. If payment was made by credit card, your account will be credited.

If you cannot attend, please send a friend or coworker in your place. Be sure to notify registration of any substitutions at 770-423-6765.

In rare instances, classes with low enrollment may be canceled. We will make every effort to notify you of changes or cancellations. In the event of a cancellation or change by us, we will provide the student with a 100% refund or transfer to an equivalent class.

Refund Policy

• 100% refund for all withdrawals or transfers made three or more business days (Monday - Friday) before the first day of class.
• 80% refund for all withdrawals or transfers made one or two business days (Monday - Friday) before the first day of class.
• 0% refund for all withdrawals or transfers made the day class begins or anytime following.
• Exception: For Online course refund policies, click here.
• Refunds: If you paid by check, refunds are processed in approximately 4 to 6 weeks. If you paid by credit card, your account will be credited.

Attendance: You must attend a minimum of 80% of all classes to receive CEU credits and completion certificates. Classes which meet four (4) or less sessions require 100% attendance to meet this requirement. For online courses, you must receive a score of 80% or higher on the final exam or course assessment.

Books and Supplies: Unless otherwise noted in the catalog, books and supplies are available at the satellite bookstore in the KSU Center. To purchase software that is available at the educational discount price, you will need a permission letter from the program coordinator. Please contact your program coordinator for more information. Satellite bookstore hours are Monday through Thursday 4-8pm and Saturday 8:30-11:30am.

Online Refund Policy

For courses that start once a month:

A 100% refund is available prior to the first lesson release, a 50% refund after the first lesson release and before the second lesson release, & NO refund will be given after the second lesson release.

For the following courses that start anytime:

• Advanced Coding for the Physician's Office
• Advanced Hospital Coding
• Bookkeeping Certificate
• Communicating Up
• Dental Administrative Assistant
• Improving Work Habits
• Medical Billing & Coding
• Medical Transcription
• MCSE
• Pharmacy Technician
• Pharmaceutical Sales Representative
• Veterinary Assistant Certificate
• Wedding Planner

NO refunds are available for these courses.

For all other courses that start anytime:

If the course has been accessed, NO refund is available. If the course has not been accessed, a 100% refund is available up to 15 days after enrollment. NO refunds will be given after the 15th day of enrollment.