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Refund & Attendance Policy | Online Refund Policy | Invoice Policy | Privacy Statement | Conditions of Use | Student Code of Conduct | Family Education Rights and Privacy Act (FERPA) | Students with Disabilities

While we strive for accuracy, occasional changes and corrections do occur.  Schedules, instructors and policies are subject to change.

Refund & Attendance Policy

The College of Continuing and Professional Education is proud to be a self-supporting part of the KSU community. All costs are covered through student registration fees.

Full payment of the course fee is required to be officially registered for any Continuing Education course.

In the event you withdraw from a class, we are happy to refund your fees according to the policy set forth below. Refunds take approximately 4-6 weeks and are issued by Business Services. If payment was made by credit card, your account will be credited.

In rare instances, classes with low enrollment may be canceled. We will make every effort to notify you of changes or cancellations. In the event of a cancellation or change by us, we will provide the student with a 100% refund or transfer to an equivalent class.

Refund Policy

  • 100% refund for all withdrawals or transfers made three or more business days (Monday - Friday) before the first day of class.
  • 80% refund for all withdrawals or transfers made one or two business days (Monday - Friday) before the first day of class.
  • 0% refund for all withdrawals or transfers made the day class begins or anytime following.
  • Exception: For Online course refund policies, click here.
  • Refunds: If you paid by check, refunds are processed in approximately 4 to 6 weeks. If you paid by credit card, your account will be credited.

Attendance: You must attend a minimum of 80% of all classes to receive CEU credits and completion certificates. Classes which meet four (4) or less sessions require 100% attendance to meet this requirement. For online courses, you must receive a score of 80% or higher on the final exam or course assessment.

Books and Supplies: Unless otherwise noted in the catalog, books and supplies are available at the KSU Center bookstore. To purchase software that is available at the educational discount price, you will need a permission letter from the program coordinator. Please contact your program coordinator for more information. Satellite bookstore hours are Monday through Thursday 4-8pm and Saturday 8:30-11:30am.

Online Refund Policy

For courses that start once a month:

A 100% refund is available prior to the first lesson release, a 50% refund after the first lesson release and before the second lesson release, & NO refund will be given after the second lesson release.

For courses that start anytime:

NO refunds are available for these courses.

Exception for Online Real Estate Courses: You have the right to cancel your registration for any reason up to three (3) business days from the date of purchase. A 15% cancellation fee will be charged to cancel your registration.

Exception for Online TESOL and Human Resources Management PHR/SPHR Courses:

  • 100% refund for all withdrawals or transfers made three or more business days (Monday - Friday) before the first day of class.
  • 80% refund for all withdrawals or transfers made one or two business days (Monday - Friday) before the first day of class.
  • 0% refund for all withdrawals or transfers made the day class begins or anytime following.

Invoice Policy

Effective Monday, February 12, 2001, a new policy was implemented for the payment of course fees. As before, we will continue to accept cash, checks, and charge cards. However, we have changed the policy for company invoicing. We will now invoice the student's company only upon receipt of one of the following documents:

  1. A company purchase order. This is the actual purchase order, not just a purchase order number. This may be faxed to us at 770-499-3283.
  2. A letter of authorization from the student's company that is written on company letterhead. This letter must state the student has permission to take the course and that the company guarantees payment.
  3. A corporate educational voucher (currently being used by large companies such as Bell South, Ford Motors, AT&T, GTE, etc.)

We will be unable to register a student for courses until the purchase order or other paperwork has actually been received. Also, we will not accept contingent purchase orders, such as "must receive a grade of 70% or better." In the past, there have been a number of abuses resulting from our accepting the student's word that their company would pay. If a student is concerned about losing a seat in a class, but must wait for their company to issue a purchase order, we suggest that the student pay with their personal or corporate credit card. The company can then reimburse the student.


Family Education Rights and Privacy Act (FERPA)

The items listed below are designated as "Directory Information" at Kennesaw State University and may be released for any purpose at the discretion of Kennesaw State University.

  1. Name, Address, Telephone Number, Date & Place of Birth
  2. Major
  3. Advisor
  4. Dates of Attendance, Honors & Awards
  5. Degrees Awarded
  6. Participation in Recognized Activities and Sports
  7. Weight and Height of Athletic Participants

Under the provisions of the Family Education Rights and Privacy Act of 1974, as amended, you have the right to withhold the disclosure of the categories of "Directory Information" listed above.

Please consider very carefully the consequences of any decision by you to withhold "Directory Information." Should you decide to inform Kennesaw State University not to release this "Directory Information," any future requests for such information from non-institutional persons or organizations will be refused.

Kennesaw State University will honor your request to withhold any "Directory Information" but cannot assume responsibility to contact you for subsequent permissions to release them. Regardless of the effect upon you, Kennesaw State University assumes no liability for honoring your instructions that such information be withheld.

Please click here if you wish to change your "Release of Directory Information" preferences.


Accommodations for Students with Disabilities

Kennesaw State University provides program accessibility and reasonable accommodations for persons defined as disabled under Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990.  Kennesaw State University does not deny admission or subject any prospective student to discrimination in the admissions process.

Any student who will need accommodations or services while attending Kennesaw State University due to a disabling condition must contact the disabled Student Support Services office. The office is located in the Carmichael Student Center Addition, second floor, Suite 267.  Students may contact Carol Pope, Director for Student Development and Director for Disabled Student Support services, at 770-423-6443 or The student must present acceptable documentation of the disability that meets current Board of Regents requirements.

Accommodations should be requested one month in advance of the first day of class. If a student elects to enroll in a class without asking for assistance, any such decision will not be applied retroactively to the beginning of the course.

If you are enrolling in a certificate program and will be eligible to sit for a national or state certification exam upon successful completion of the program, you will need to directly contact the testing organization to inquire about and/or request special accommodations. We will be happy to provide you with the appropriate contact information. Please note, certification exams may be administered using a variety of methods (computerized, skills test, paper/pencil), so it is best to inquire as early as possible to meet deadlines and allow the testing organization sufficient time to evaluate requests.

Office Information

Procedures for Obtaining Accommodations and Services at KSU

disAbled Student Support Services