Center for Conflict Management


Coaching through Conflict: Using the Thomas-Kilmann Conflict Modes Instrument

Kennesaw State University-Continuing Education Center
3333 Busbee Drive, Kennesaw, GA 30144
May 17, 2013
8:00 am- 5:00 pm

Explore the Thomas-Kilmann Conflict Modes Instrument and conflict styles theory as tools for assisting clients with interpersonal conflict. We will discover our personal conflict styles and engage in role-plays. We will also discuss the relationship between conflict styles, behaviors, and various personality assessments. You will leave ready to administer and interpret the Thomas-Kilmann Instrument with your clients.

 Participants will:

  • Learn to administer and interpret the Thomas-Kilmann Conflict Modes Instrument.
  • Understand basic theories about interpersonal conflict and conflict styles.
  • Learn effective conflict coaching skills and techniques.
  • Use the results of the Thomas-Kilmann Conflict Mode Instrument to coach clients through interpersonal conflict.


Continuing Education Credits (CEUs)

  • 7.0 CORE hours of continuing education by the Licensed Professional Counselors Association of Georgia
  • 7.0 CORE hours of continuing education by the National Association of Social Workers- Georgia Chapter.
  • 5.5 CORE hours and 1.0 ethics of continuing education by the Georgia Association for Marriage and Family Therapy
  • Continuing Education Credits have been granted.


Jacqueline Oduselu, MS, NCC, LAPC
Jacqueline Oduselu is a National Certified Counselor and graduate of Georgia State University’s Master of Science in Professional Counseling program. She is a counseling professional at Ray of Hope Counseling Services, Inc. gaining experience in counseling individuals, couples, families, and groups. She has a passion for helping individuals and families gain the help they need to cope with life’s difficulties and overcome life’s obstacles through the counseling relationship. Jacqueline has been trained to use attentive listening and interviewing skills among other various techniques to gain understanding of and assist clients in their goals for therapy.

Mrs. Oduselu obtained her Bachelors of Science in Human Services from Kennesaw State University and has experience working as a case manager with families and children in need of housing among other basic needs. As a neutral registered with the Supreme Court of Georgia (GAODR) for over ten years, she has helped both adults and juveniles of the public to resolve issues in the court systems of Clayton and Cobb County. Her professional experience not only includes using her training and skills in the ADR programs of court systems, but also years of involvement with children at every age level in the public school system as a substitute teacher. 

Developing leaders is one of Kim’s passions. She is an active member of the advisory board to the Siegel Institute for Leadership, Character and Ethics at Kennesaw State University. Kim has also developed a leadership sponsorship program (L.E.A.D.E.R.S.) to teach and develop the dynamics and attributes of leadership and influence for qualifying clients.

It is evident to those who meet Kim that she has a deep love for her clients, their families and her staff. She is dedicated to the ROI mission of “transforming young male addicts into honorable men” so they will be healthy, well-adjusted, altruistic members of society.

The registration deadline is May 11, 2013.

The registration fee is $225.00. KSU faculty, staff, current KSU Students and alumni discount available.

If you have special needs, please contact us by May 7, 2013.

To cancel your registration, contact Stella Williamson by email at

There is no fee for cancellations before May 7, 2013. Cancellation between May 7 to May 10, 2013 a $80.00 administration fee will be charged. Please note, no refunds will be issued for cancellation after May 10, 2013.