Center for Conflict Management


Coaching through Conflict: Using the Thomas-Kilmann Conflict Modes Instrument

Kennesaw State University-Continuing Education Center
3333 Busbee Drive, Kennesaw, GA 30144
August 16, 2013
8:00 am- 5:00 pm

Explore the Thomas-Kilmann Conflict Modes Instrument and conflict styles theory as tools for assisting clients with interpersonal conflict. We will discover our personal conflict styles and engage in role-plays. We will also discuss the relationship between conflict styles, behaviors, and various personality assessments. You will leave ready to administer and interpret the Thomas-Kilmann Instrument with your clients.

 Participants will:

  • Learn to administer and interpret the Thomas-Kilmann Conflict Modes Instrument.
  • Understand basic theories about interpersonal conflict and conflict styles.
  • Learn effective conflict coaching skills and techniques.
  • Use the results of the Thomas-Kilmann Conflict Mode Instrument to coach clients through interpersonal conflict.


Continuing Education Credits (CEUs)

  • 7.0 CORE hours of continuing education by the Licensed Professional Counselors Association of Georgia
  • 7.0 CORE hours of continuing education by the National Association of Social Workers - Georgia Chapter.
  • 5.5 CORE hours and 1.0 ethics of continuing education by the Georgia Association for Marriage and Family Therapy
  • Continuing Education Credits have been granted.


Jacqueline Oduselu, MS, NCC, LAPC
Jacqueline Oduselu is a National Certified Counselor and graduate of Georgia State University’s Master of Science in Professional Counseling program. She is a counseling professional at Ray of Hope Counseling Services, Inc. gaining experience in counseling individuals, couples, families, and groups. She has a passion for helping individuals and families gain the help they need to cope with life’s difficulties and overcome life’s obstacles through the counseling relationship. Jacqueline has been trained to use attentive listening and interviewing skills among other various techniques to gain understanding of and assist clients in their goals for therapy.


As a neutral registered with the Supreme Court of Georgia (GAODR) for over ten years, she has helped both adults and juveniles of the public to resolve issues in the court systems of Clayton and Cobb County. Her professional experience not only includes using her training and skills in the ADR programs of court systems, but also years of involvement with children at every age level in the public school system as a substitute teacher. 



The registration fee is $200.00. KSU faculty, staff, current KSU Students and alumni discount available. Group rate for (4) or more participants - $185.00 per person, please contact Stella Williamson directly for group registrations at 678-797-2233 or by email

If you have special needs, please contact us by August 2,2013.

To cancel your registration, contact Stella Williamson by email at

There is no fee for cancellations before July 16, 2013. Cancellation between July 17 to August 2, 2013 a $80.00 administration fee will be charged. Please note, no refunds will be issued for cancellation after August 3, 2013.