Our Customer Services programs fall into three catagories: Customer Service Recognition, Customer Service Trainingm and KSU Unit Customer Service Review.
The Shining STAR award is the Customer Service recognition program that awards KSU staff and faculty who
have gone "above and beyond" in their delivery of customer service to
The Lean Six Sigma series is one of our Customer Service training programs that provides units with skills in process improvement.
Two levels of LSS training are offered: White Belt and Yellow Belt.
KSU Customer Service Inspection (CSI) program was implemented to assess KSU units on their customer service performance and to give supportive feedback and/or accolades on current services being rendered.