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Shining Star Program

The Shining STAR award is awarded monthly to KSU staff and faculty who was have gone "above and beyond" in their delivery of customer service to KSU constituents. This customer service delivery is evaluated using five customer service commitments: Courteous, Responsive, Knowledgeable, Accessible and Helpful. Nominations are solicited each month for individuals who have provided exceptional service in meeting these commitments and one nominee is selected to receive the award. The award presentation is made during a staff meeting and the winner is subsequently pictured below. Monthly Shining Star winners are invited to the annual Customer Service luncheon in October and have an opportunity to be recognized by the Customer Service Council as Shining STAR of the Year.

Previous Shining Star of the Year winners include:

Kathy Rodgers, WellStar School of Nursing (2012)
Amos Williams, Information Technology Services (2011)
Elizabeth Starnes, Enterprise Systems & Services (2010)

Brent Obleton, Student Development (2009)
Percy Ivey, Bookstore (2008)

If you have experienced “Shining Star” customer service, please fill out the nomination information.

FY 2012-2013 Shining Star Recipients

click here for more shining star pictures | 2011-2012 | 2010-2011


Stephen Evans



July 2012
August 2012
September 2012
Stephen Evans
Helen Bisesi
Glenn Redd
Card Services Center
First Year Programs
Information Technology Services

Click here for Shining Star Past Participants

Kennesaw State University
Center for University Learning
3333 Busbee Drive, Suite 172 | Kennesaw GA 30144
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Click here if you have received excellent customer service.