Customer Service Recognition Awards

Governor Perdue Announces Excellence In Customer Service Awards
Customer Service Recognition Award Nominations

State recognition/awards Kennesaw State University have received for Customer Service:

The Chancellor’s 2008 Customer Service Recognition Awards:

• Outstanding Customer Service Institution of the Year
• Joseph Greene Champion of the Year Award – Linda Lyons
• Outstanding Customer Service Improvement Bronze Award – KSU Bookstore
• Outstanding Customer Service Individual Bronze Award – Dr. Charles Aust
• Outstanding Customer Service Team Bronze Award – Enrollment Services Communication Center
• Outstanding Customer Service Improvement Honorable Mention – Banner Upgrade Project

The Chancellor’s 2007 Customer Service Recognition Awards:

• Outstanding Customer Service Institution of the Year
• Outstanding Customer Service Leadership Gold Award – Linda Lyons
• Outstanding Customer Service Improvement Gold Award – Coles College of Business
• Outstanding Customer Service Improvement Silver Award – New Hires Online Project

State recognition/awards Kennesaw State University have received for Customer Service:

• Spring 2008 Governor’s Commendation for Customer Service Excellence – Kennesaw State University
• Spring 2008 Governor’s Commendation for Customer Service Excellence – Linda Lyons
• Spring 2008 Governor’s Commendation for Customer Service Excellence – the Office of Student Financial Aid

Customer Service training Programs that the Center for University Learning conducts to enhance skill development in customer service behaviors include; providing high quality customer service, telephone techniques, how to handle difficult situations and behaviors, conflict resolution, and Lean Six Sigma. The Lean Six Sigma series provides units to work with facilitators to improve on a process within their service area. All workshops are open to Kennesaw’s staff and faculty and can be customized for specific units’ service area.

Kennesaw State University’s continuous emphasis on its positive strides toward excellence in customer service has complemented Kennesaw’s growth and visibility to the outside community.