Governor Sonny Perdue launched a new “Customer Service Improvement Initiative” that began on August 1, 2006. He has asked every state agency, including the University System of Georgia, to assist in achieving the goal of making Georgia the best-managed state in the country. One aspect in reaching this goal is addressing how we as state employees serve our customers. It is the Governor’s desire that this initiative serve as both a catalyst and a vehicle to create a fundamental change in our culture towards better customer service across all areas of service. Click here to read the Governor's remarks.

The CSI initiative’s overall goal is to provide easier access to services, faster processes so customers can get business done quickly and friendlier service in a customer-oriented culture. In the case of the University System of Georgia, those areas include student services, community service, research, business services, healthcare and sporting events, to name just a few examples.

Chancellor Erroll B. Davis, Jr. is in full support of the Governor’s initiative and has asked each institute within the University System to appoint an on campus Customer Service Champion. Kennesaw State University is joining this statewide effort in providing better services to its students as well as to other KSU constituents and has appointed Linda Lyons, Director of the Center for University Learning as its CS Champion. Linda will be responsible in working with units on campus to identify and develop a customer service improvement plan that will address the unit’s specific customers as well as assess the unit’s services. These plans will engage the views of the customers and employees and will also produce a clear and measurable outline in tracking the unit’s progress towards improving customer service at KSU. The Center for University Learning will also be offering to the KSU community several workshops through its catalog training courses that address those key attributes for enhancing customer service skills.

This web site will outline the progress of KSU’s participation in the CS initiative as well as highlight outstanding customer service performances. It will also list all press releases that are related to the CS initiative, allow for your participation in our Shining Star Staff Recognition Program, and give access to review the customer service plans for each participating KSU unit.

The University System of Georgia’s web site is also available for you to review the CS initiative at www.customerfocus.usg.edu. This site will allow you to monitor the progress being made with customer service improvements throughout the system as well as to view the customer satisfaction scores of USG campuses.