Kennesaw State University  
 
 
Distance Learners Consumer Complaints Form

This form provides a way in which KSU Distance Learners may lodge a complaint and ensure assistance from the KSU Distance Learning Center staff.

KSU desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. The Complaints and Appeals Page was developed to assist current and prospective students in submitting complaints and appeals and to direct them to the most effective venue for accurate information and resolution. The resources on the page will direct students to the specific venue to appropriately address related student complaint.

If a student complaint or concern is related to a specific course, we encourage students to first attempt to resolve any concerns with their course professor. In all matters of student complaints, whether online or face-to-face, we will always encourage the first point of resolution take place between the student and the faculty member directly. When the faculty member is not available, or reasonable efforts have been exhausted, the Academic Department Chair is the next level of contact for assistance in resolving any students concerns.

Please be advised, that the rights, procedures, and policies outlined in the KSU Student Handbook apply to all students, regardless of physical location and state of residence: http://catalog.kennesaw.edu

Students who are enrolled as WebLearners, in online only programs, should follow the same general procedures for complaints and concerns as students who attend classes on campus. However, for any process that requires a student to appear in person, the university may make other arrangements. For processes that cannot be completed via telephone, e-mail, or written correspondence, the university may set up a two-way videoconference site in place of a meeting on the KSU campus.
 

Student Information
     
Student Name:  
Net ID:  
Online Program Currently Enrolled:  
Address:  
City:  
State:  
Zip:  
Phone:  
Campus E-mail Address:  
Alternate E-mail Address:  
     
Please describe issue giving rise to your complaint in as much detail as possible. Include any places, dates and/or times you can recall.  
     
Please describe as clearly as you can what would resolve this issue in a satisfactory manner, in your opinion.  
     
Have you visited the Consumer Complaints and Appeals page to find the contact information of the unit directly associated with the nature of your complaint?  
     
Have you communicated the instructor of the course regarding this complaint?  
     
If yes, please provide the name, date, and title of the instructor along with details of the communication and the outcome proposed.  
     
If unresolved, have you communicated the Chair of the Academic Department for the course regarding this complaint?  
     
If yes, please provide the name, date, and title of the individual contacted along with details of the communication and the outcome proposed.  

 
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