Kennesaw State University - Distance Learners Consumer Complaints Form

This form provides a way in which KSU Distance Learners may lodge a complaint and ensure assistance from the KSU Distance Learning Center staff.

KSU desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. The Complaints and Appeals Page was developed to assist current and prospective students in submitting complaints and appeals and to direct them to the most effective venue for accurate information and resolution. The resources on the page will direct students to the specific venue to appropriately address related student complaint.

Please be advised, that the rights, procedures, and policies outlined in the KSU Student Handbook apply to all students, regardless of physical location and state of residence: http://catalog.kennesaw.edu/content.php?catoid=12&navoid=562

Students who are enrolled as WebLearners, in online only programs, should follow the same general procedures for complaints and concerns as students who attend classes on campus. However, for any process that requires a student to appear in person, the university may make other arrangements. For processes that cannot be completed via telephone, e-mail, or written correspondence, the university may set up a two-way videoconference site in place of a meeting on the KSU campus.

Student Information

Student Name:
Net ID:
Online Program Currently Enrolled:
Address:
City:
State:
Zip:
Phone:
Campus E-mail Address:
Alternate E-mail Address:

Please describe issue giving rise to your complaint in as much detail as possible. Include any places, dates and/or times you can recall.

Please describe as clearly as you can what would resolve this issue in a satisfactory manner, in your opinion.

Have you visited the Consumer Complaints and Appeals page to find the contact information of the unit directly associated with the nature of your complaint?

Have you communicated with any department on campus previously regarding this complaint?

If yes, please provide the name, date, position, and contact information of the individual contacted along with the outcome proposed.