Retired KSU employees who have come back to work part-time, but who are still officially retired (Rehired Retirees) will actually show two records. Rehired Retirees will have to set up two different user ID’s, one for each employee ID in the system. One user ID (lower employee ID number) will be used to access their retiree information and the other will access their current job information.

NOTE: Benefits will be attached to the retiree information.

TITLE: How to change password

QUESTION:

How do I change my password in Employee Self Service?

ANSWER:

Click on the link -My System Profile it is the last item in the navigation box on the top left of the Employee Self Service home page.

Then, click on the Change Password link under the Password Heading.

Now, following the instructions to enter and confirm your new password.

NOTE: Passwords must be at least 8 characters long and include at least 2 numbers.

TITLE: What to do if you forgot your password

QUESTION:

I forgot my password to my Employee Self Service user account, what do I do?

ANSWER:

To reset your password, Click on the link Forgot my Username or Password on the Employee Self Service login screen.

Then click on the button Forgot Password, enter your User Id then click NEXT.

Your User ID and the e-mail address that you provided upon registration appears. This is the e-mail address that your new password will be sent to. If necessary, change it.

The secret question that you chose upon registration is displayed, enter the correct response then click NEXT and you will be prompted to change your password immediately. If you don't remember your secret response, click on the button Email New Password and a temporary password will be emailed to you.

NOTE: DO NOT try to log into the system if you have forgotten your password! After three tries you will be locked out of the system and you will not be allowed to change your password. If this occurs, your Security Administrator will have to reset your access to the system. If you have locked yourself out of the system, send an email to HRMS@KENNESAW.EDU indicating you User ID to request that your account be unlocked. You will be notified when it has been unlocked.

TITLE: Benefit Summary not showing all deductions

QUESTION:

My Benefit Summary on KSU Employee Self Service doesn’t contain all of my deductions?

ANSWER:

Voluntary (General) deductions are not included in Employee Self Service at this time. These include parking, employee fitness Center, 457, 403 and TSA plans, AFLAC, State charitable contributions etc.

Please contact HR for updates to these deductions.

NOTE: Deductions must be allowed updates to be included and at this time KSU is not allowing employee updates directly to these General deductions.

TITLE: Employee not receiving e-mail notification of updates requested through Employee Self Service

QUESTION:

I stopped receiving my e-mail notifications of updates made through Employee Self Service website. How can I reset this?

ANSWER:

To reset your notification e-mail address, from the Menu click – My System Profile

Check under the Alternate User heading for any Alternate User ID specified. This should always be left Blank. If it is not blank, clear the Alternate User ID and both date fields under this heading and click the Save button.

Under the Email heading, Click Edit e-mail addresses link. Enter your desired notification e-mail address and check the box to indicate it as your Primary email account and Click the OK button.

NOTE: After you have completed the steps indicated above, if you are still not receiving your e-mail notification send an email to HRMS@KENNESAW.EDU indicating your User ID indicating the problem. You will be notified when it has resolved.

TITLE: Dependant Coverage Summary screen is not showing my dependants life Insurance coverage

QUESTION:

Why doesn’t the Dependant Life Insurance coverage that I have show for each of my dependants on the Dependant Coverage Summary screen?

ANSWER:

The Dependant Coverage Summary screen only displays your dependants’ coverage in medical, dental & vision plans. If you have elected Dependant Life Insurance coverage, it will be shown on your Benefit summary but not on the Dependant coverage Summary.

The Dependant Life Insurance plan covers all of your eligible dependants as defined by the plan handbook.

TITLE: Cannot register successfully, information does not match eligible self service employees

QUESTION:

When attempting to register an employee receives the error:

"The information provided does not match any self service eligible employee."

ANSWER:

If you have more than 5 digits in your home address in Peoplesoft you will not be allowed to register and will receive this error. It has been discovered that the HR Self Service registration screen only allows employees to enter 5 digit zip codes in order to register for a new user account.

We have reported this problem and are expecting a permanent resolution in the next system release December 2006.

As an alternative to allow you to register at this time, please send an email to HRMS@kennesaw.edu indicating your problem with registration and your error message and if the zip code is the problem it will be updated to reflect only the first 5 digits to allow you to register.

TITLE: Error generated during Self Registration upon pressing Back button

ISSUE:

When attempting to self register if the Back button is selected, it generates the error:

Error getting content.

The portal was unable to retrieve the page you are looking for.

View the content outside the portal.

If the error persists, contact your portal administrator.

Detailed error description.

RESOLUTION:

Attempt the self registration process again without pressing the Back button.

We anticipate that this problem will be resolved in the next system upgrade expected December 2006.

TITLE: Supplemental life insurance amount displayed does not reflect benefit amount of coverage

QUESTION:

Why is the benefit amount listed for my supplemental life insurance $0 rather than the actual amount of the coverage?

ANSWER:

Unfortunately, the actual amount of supplemental life coverage is not currently displayed. We have requested this functionality be added, but do not have a planned delivery date.

Please refer to the text of the plan description displayed which should indicate which plan you are currently enrolled in.

TITLE: Cannot register for user account from a Macintosh (MAC); error date format entered in not valid, use calendar button

QUESTION:

When I try to register for my user account from a Macintosh using Safari browser, I enter my birth date and it gives me an error that the date format is invalid and to use the calendar button. The date is entered in the format indicates (MM/DD/YYY) and there is no calendar button to use. How can I get registered?

ANSWER:

The calendar button is not available in this release we expect that it will be in a future release.

You must access HR Self Service from a supported configuration. The supported Operating System/browser configurations for HR Self Service are:

PeopleSoft Supported Browsers In order for employees to access Self-Service they must utilize the browsers supported by the PeopleSoft application.
Operating System	Supported Browsers
Windows XP	MS Internet Explorer/Netscape 6.2x/Netscape 7
Windows Server 2003	MS Internet Explorer 6
Windows NT	MS Internet Explorer 5, 5.5, 6/Netscape 6.2x/Netscape 7/Netscape Communicator 4.7x
Windows 98	MS Internet Explorer 5, 5.5, 6/Netscape 6.2x/Netscape Communicator 4.7x
Windows 95	MS Internet Explorer 5, 5.5/Netscape 6.2x/Netscape Communicator 4.7x
Windows 2000	MS Internet Explorer 5, 5.5, 6/Netscape 6.2x, 7/Netscape Communicator 4.7x
UNIX	Netscape 7, Netscape Communicator 4.7x
Mac OS9/X	Netscape 6.2, 7
Mac OS 7.61 & above	MS Internet Explorer 5
Linux	Netscape 7, Netscape Communicator 4.7x

TITLE: Entire bank account number displays when viewing paycheck on-line

QUESTION:

Why does the entire bank account number display now when viewing my paycheck on-line when it was masked out on the previous hardcopy version?

ANSWER:

While the bank account number does display when viewing a paycheck on the screen to allow employee validation of their account deposit details, the entire bank routing information is not displayed.

The ‘Print-Friendly Paycheck’ button should be used when a hardcopy is required which will masked out all digits except the last 4 digits with astericks (*) the same as on the previously provided hardcopy version.

We have requested for a change to be made so that the on screen display provide the same level of privacy for the deposit bank account number and expect that this will be implemented shortly.

TITLE: The leave balances displayed on my past paychecks are not reflective of the paycheck date

QUESTION:

Why are the leave balances displayed at the bottom of my paychecks for past pay periods not correct for the paycheck date?

ANSWER:

The Leave balances displayed at the bottom of any paycheck viewed through HR Self Service are as of the current date, they are not reflective of the paycheck date as in the past with the paper pay advice.

The current leave balance include the time earned up to the last paycheck, leave taken and reported in the last pay period is not included until your next payroll run is completed.