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| What is Conflict? |
| Conflict- you see it on the nightly news and in the daily newspapers and have probably experienced it in your own life. Conflict can be internal or external, occurring between individuals, groups, or society; reflecting our variety of desires, opinions and needs. Despite the negative consequences often associated with conflict, it can also serve as a point of change, growth and creative thinking. Rather than right or wrong, conflict is often about differences. In this light, conflict can be used to build more just communities and to deepen relationships.
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| What is Conflict Management? |
| Conflict management is a set of tools and a way of thinking that can help prevent conflict and engage it once it arises. Conflict management education teaches the different ways in which people choose to react when confronted with conflict situations and the effect of those reactions on potential outcomes. More importantly, conflict management is about learning skills which provide the ability to respond in a manner that can help prevent and manage conflict by reducing ineffective responses. Effective communication and critical thinking skills are at the core of conflict management. The ability to form compassionate questions, challenge perceptions, listen actively, and speak assertively can dramatically impact the course of a conflict. Conflict management skills also promote respect for differences, an appreciation for diversity and recognition of the differences in people, values, needs and opinions.
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MSCM Open House Dates:
December 8, 2009
January 14, 2010
February 8, 2010
March 9, 2010
April 8, 2010
May 11, 2010
Contact bsmallwo@kennesaw.edu for more information!
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