Master of Science In
Conflict Management
Kennesaw State University
1000 Chastain Rd
MD 2205-SO-Bldg.22
Main Telephone: (770) 423-6637
Main Fax: (770) 423-6880
Core Faculty Members
Dr. Sherrill Hayes,
Director, MSCM Program
Dr. Sherrill Hayes holds a BS and MS in Human Development and Family Studies (UNCG) and a Ph.D. in Sociology & Social Policy (Newcastle University, UK), worked as an all-issues family mediator for two not-for-profit services in England, and served as the Child Custody and Visitation Mediator for the 18th Judicial District in North Carolina and a parenting coordinator. Dr. Hayes areas of research include family mediation in the US and the UK; parenting coordination; education as a conflict prevention tool in families and workplaces; community engagement and academic service learning in conflict and peace studies, and the evaluation of best practices in dispute resolution programs. His service, professional memberships and practice include serving as past editor of "The Peacemaker" (Dispute Resolution Section of the North Carolina Bar Association), member of the Association of Family and Conciliation Courts, Association for Conflict Resolution, the North Carolina Association of Professional Family Mediators, and the Dispute Resolution Section of the North Carolina Bar Association.
Dr. Susan Raines,
Professor of Conflict Management
Dr. Susan Raines, is a Professor at KSU and Editor-in-Chief of Conflict Resolution Quarterly. In addition to her teaching and research she has mediated more than 10,000 civil and domestic disputes; she trains mediators in Georgia and around the world; she has designed and evaluated Alternative Dispute Resolution (ADR) programs for numerous U.S. state and federal agencies, trained United Nations employees on cross-cultural conflict resolution, regularly facilitates public meetings, and leads negotiated rulemaking processes. Her research includes investigations into the usefulness of various mediation techniques, best practices for mediation training, and the use of facilitated dialogues for public decision making. She is a registered civil and domestic relations trainer in the state of Georgia, and recognized as an Advanced Practitioner by the International Association for Conflict Resolution. Susan earned her Ph.D. in Public Policy from Indiana University and her M.A. in Political Science from the University of Idaho.
Dr. Timothy Hedeen,
Professor of Conflict Management
Timothy Hedeen is Professor of Conflict Management at Kennesaw State University. He provides mediation services through court and private programs, delivers trainings in the areas of conflict resolution and communication, facilitates group and public policy decision making and planning, and conducts research and evaluation on dispute resolution and justice policy.
He serves on the editorial boards of Conflict Resolution Quarterly and Family Court Review, as associates liaison to the Section Council of the ABA Section of Dispute Resolution, and is a past chair of the Board of Directors of the National Association for Community Mediation. He is a senior consultant to the Consortium for Appropriate Dispute Resolution in Special Education and an appointed member of the Georgia Supreme Court's Commission on Dispute Resolution.
Dr. Heather Pincock,
Assistant Professor of Conflict Management
Dr. Heather Pincock is an Assistant Professor of Conflict Management at KSU. Her research is broadly concerned with theories of democracy and citizenship, and her work examines how both citizens and the state seek to manage everyday conflicts in ways that conform to, reinforce, and challenge democratic values of autonomy, equality, and community. Heather earned her Ph.D. in Political Science at the Maxwell School, Syracuse University and was an associate of Maxwell’s Program for Advancement on Research in Conflict and Collaboration (PARCC). In 2008-2009 she was a doctoral fellow at the Program on Negotiation at Harvard Law School.
Heather has also practiced as a mediator, facilitator and trainer. She has served as the coordinator of PARCC’s Conflict Management Center, as a volunteer mediator at New Justice Conflict Resolution Services in Syracuse NY, and as a facilitator with Alternatives to Violence Program (AVP) delivering non-violence workshops to inmates and outside volunteers inside New York State prisons.
