Core Faculty Members

Dr. Sherrill Hayes,
Director, MSCM Program page
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Sherrill Hayes

Dr. Sherrill Hayes (Ph.D., Newcastle University; M.S. & B.S. University of North Carolina at Greensboro) is an educator, researcher, and practitioner working in conflict management since 1999. He has published research, received grants, and taught classes related to: domestic and international family conflict resolution practice and policy; university-community partnerships focused on developing conflict resolution programs; sports as a peacebuilding tool; and creating humanitarian space for refugee resettlement.

Dr. Hayes has worked as a family and child custody mediator in the UK and US, has designed and evaluated conflict resolution programs for governments and non-profits, and delivered trainings to a wide array of businesses, non-profits, and professionals. He is past editor of "The Peacemaker" (Dispute Resolution Section of the North Carolina Bar Association), a member of the Association of Family and Conciliation Courts, and the Association for Conflict Resolution.

Dr. Susan Raines,
Professor of Conflict Management

Susan Raines

Dr. Susan Raines, is a Professor at KSU and Editor-in-Chief of Conflict Resolution Quarterly. In addition to her teaching and research she has mediated more than 10,000 civil and domestic disputes; she trains mediators in Georgia and around the world; she has designed and evaluated Alternative Dispute Resolution (ADR) programs for numerous U.S. state and federal agencies, trained United Nations employees on cross-cultural conflict resolution, regularly facilitates public meetings, and leads negotiated rulemaking processes. Her research includes investigations into the usefulness of various mediation techniques, best practices for mediation training, and the use of facilitated dialogues for public decision making. She is a registered civil and domestic relations trainer in the state of Georgia, and recognized as an Advanced Practitioner by the International Association for Conflict Resolution. Susan earned her Ph.D. in Public Policy from Indiana University and her M.A. in Political Science from the University of Idaho.

Dr. Timothy Hedeen,
Professor of Conflict Management

Timothy Hedeen

Timothy Hedeen is Professor of Conflict Management at Kennesaw State University. He provides mediation services through court and private programs, delivers trainings in the areas of conflict resolution and communication, facilitates group and public policy decision making and planning, and conducts research and evaluation on dispute resolution and justice policy.

He serves on the editorial boards of Conflict Resolution Quarterly and Family Court Review, as associates liaison to the Section Council of the ABA Section of Dispute Resolution, and is a past chair of the Board of Directors of the National Association for Community Mediation. He is a senior consultant to the Consortium for Appropriate Dispute Resolution in Special Education and an appointed member of the Georgia Supreme Court's Commission on Dispute Resolution.

Dr. Heather Pincock,
Assistant Professor of Conflict Management

Heather Pincock

Dr. Heather Pincock is an Assistant Professor of Conflict Management at KSU. Her research is broadly concerned with theories of democracy and citizenship, and her work examines how both citizens and the state seek to manage everyday conflicts in ways that conform to, reinforce, and challenge democratic values of autonomy, equality, and community. Heather earned her Ph.D. in Political Science at the Maxwell School, Syracuse University and was an associate of Maxwell’s Program for Advancement on Research in Conflict and Collaboration (PARCC). In 2008-2009 she was a doctoral fellow at the Program on Negotiation at Harvard Law School.

Heather has also practiced as a mediator, facilitator and trainer. She has served as the coordinator of PARCC’s Conflict Management Center, as a volunteer mediator at New Justice Conflict Resolution Services in Syracuse NY, and as a facilitator with Alternatives to Violence Program (AVP) delivering non-violence workshops to inmates and outside volunteers inside New York State prisons.

Dr. Paul Story,
Assistant Professor of Psychology and Conflict Management

Dr. Paul Story

Dr. Paul Story earned his Ph.D. in experimental (social) psychology, with a minor in industrial organizational psychology, from Virginia Commonwealth University. There he developed a passion for teaching and decided to pursue a graduate degree in psychology. His philosophy as a teacher is to inspire students to learn and provide them with the skills necessary for critical thinking and research, such as the ability to use strong inference to develop alternative hypotheses.

Dr. Story’s career has focused on solving real world problems by applying psychological theories. For example, he has investigated how different environments unconsciously prime motivational goals, altering performance based on perceived ability. Additionally, Dr. Story has examined what motivates residents to make environmentally responsible decisions, like protecting local watersheds or increasing recycling behavior. In order to improve student learning, Dr. Story has also studied how being either intrinsically or extrinsically motivated affects expectations of success and the frequency of self-reinforcing behaviors.