On-campus employment is another form of education for students. For some
students, this may be their first work experience. For other students,
campus employment may not seem like a "real" job. As employers,
it is our role to help student employees understand that whatever they
are hired to do, their job IS real, that they play an important role in
our day-to-day operations, and that they can benefit from learning about
our work environments.
Occasionally you may need to provide guidance to a student employee.
Part of the educational experience is providing constructive feedback
when a student's job performance does not meet your expectations.
It's easier to address problems if you set clear expectations at the
beginning of employment. Hours, dress, telephone manner, office decorum,
breaks, absences, workload and assignments should be reviewed when a student
is first trained. Possible issues to discuss include:
- Personal use of office resources (can they check their e-mail, use
the computers to type papers, etc?)
- Homework (is it OK to work on it under some circumstances?)
- What should they do if they aren't able to work a shift?
- How to interact with customers
- Guidelines for personal use of the telephone/cell phone
- Departmental dress code
- Policy for food at work
- How to answer the phone
- Emergency procedures
- Taking rest and lunch breaks
- Confidentiality of office information
- Sleeping on the job
- Hanging out in the office when not working
- Visitors in the office without approval
- Playing games on their computer during scheduled work time
Use the Student Employee Orientation Checklist (yellow sheet in
the back of your supervisor information folder) to make sure students
know where you stand on these issues.
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