Complaints Process

Kennesaw State University (KSU) seeks to resolve concerns and complaints in a fair and prompt manner.

For academic related concerns, including grade appeals, always begin with the professor. If the matter cannot be resolved directly with the professor, then contact the department chair. If the matter is still unresolved, contact the academic dean of the college.  

Additional details are available in the Student Handbook and Undergraduate and Graduate catalogs.

Online students can submit a concern, complaint, or file a grade appeal at the KSU Cares Report a Concern page.  Their concern will be routed to the appropriate office (such as online learning support or ombud's office) based on the contextual information the student provides in the process.

NC-SARA Complaint Process

Complaints should follow the Kennesaw State University procedures for resolution of grievances, which is described in the previous section. In the unlikely event that a complaint cannot be resolved through the KSU process, online students may file a complaint with Georgia's state licensing authority, Georgia Nonpublic Education Commission. Complaints regarding student grades or student conduct violations are governed entirely by KSU's policies and the laws of the State of Georgia.

Complaints should be filed with the SARA State Portal Entity for Georgia, unless you are located in CA.

Information regarding the SARA student complaint process can be found at the following link:  Student Complaints Against an Institution 

Georgia Portal Entity Contact 
Georgia Nonpublic Postsecondary Education Commission (GNPEC) 
2082 East Exchange Place, Suite 220 
Tucker, GA 30084 
(770) 414-3300
GASARA@gnpec.org 

California

California Department of Consumer Affairs (DCA) handles complaints for California students who are enrolled via distance education in out-of-state public and private non-profit institutions. The California DCA also oversees the Bureau for Private Postsecondary Education, which handles complaints regarding for profit institutions, and will assist DCA in handling complaints regarding public and private non-profit institutions. 

Complaints that are not resolved after all University avenues have been exhausted may also be filed with the Southern Association of Colleges and Schools Commission on Colleges. 

SACS policies and information for filing a complaint (.pdf)