Conflict Resolution Services at KSU

The mediation clinic is a free service available to students, faculty and administrators involved in student conduct or roommate conflicts. The mediators come from the School of Conflict Management, Peacebuilding and Development, as either faculty or graduate students. Mediation is a process of assisted dialogue and negotiation designed to reach a collaborative agreement between the parties to the dispute. Any agreements reached, must be reviewed by the Student Conduct or Residence Life offices. If no agreement results, then the matter can proceed through regular decision-making or disciplinary channels. Each mediator has received extensive training and is registered with the Georgia Office of Dispute Resolution (i.e. the state agency that regulates the field of mediation). We will endeavor to schedule mediation within 2 business days of the call.

 

Frequently Asked Questions

  • We are happy to offer the following conflict resolution options to all KSU students, faculty, staff and alumni: Mediation, Conflict Coaching, Self-Guided Conflict Resolution.

    All provided by GA registered mediators from the KSU School of Conflict Management, Peacebuilding and Development.

  • We are available to assist with any type of conflict. We often hear about the following types: Coworkers, Court, Family, Friends, Roommates, Classmates, Student – Professor, Faculty – Staff

    Student Conduct Complaints: more info visit SCAI website

  • Mediation is a non-adversarial process where a neutral third person, called a mediator, assists people in conflict by facilitating a discussion and negotiation between them to reach a collaborative agreement between the parties to the dispute.
    • Can be used at any point during before or during a conflict.
    • Confidential
    • Maintain control over the outcome of your conflict. 
    • Resolve the conflict before a third party intervenes (i.e.- professor, manager, judge, etc.)
    • Resolve the conflict before there are lasting effects (i.e.- bad group grade, getting fired, moving rooms, etc.)
    • Generally provides faster, longer lasting, more agreeable results than other methods.
  • We endeavor to schedule mediation within 2 business days of being requested. We are available to mediate at either campus. Mediation is confidential and voluntary. We can assist contacting, explaining mediation to, and scheduling with the other party. If the other party does not agree to mediation, we suggest looking at our Conflict Coaching or Self-Guided Conflict Resolution options. Any agreements reached regarding student conduct cases or on-campus housing, must be reviewed by the Student Conduct or Residence Life offices, respectively. In the event an agreement is not reach, regular courses of action can still be pursued.
  • Mediations can be scheduled by calling 470-578-6115 or through our email ksumediationclinic@kennesaw.edu. We do not have walk-in mediations. We need time to schedule you and the other person/people along with the mediator.

    We usually schedule 2 hours for each mediation, but it might take more or less time depending on the type and complexity of the conflict.

  • Conflict coaching is where we talk to one or more parties of a conflict separately. We listen to any information that the individual provides about the conflict, and based on that information, we provide guidance and techniques to help the individual resolve the conflict on their own. Each discussion is confidential, and no information will be shared, even if we speak to different people about the same conflict.
    • Useful for parties who are unavailable or unwilling to attend mediation.
    • Can be used at any point during before or during a conflict.
    • Confidential
    • Maintain control over the outcome of your conflict. 
    • Resolve the conflict before a third party intervenes (i.e.- professor, manager, judge, etc.)
    • Resolve the conflict before there are lasting effects (i.e.- bad group grade, getting fired, moving rooms, etc.)
  • Conflict coaching can be scheduled in person, by phone or by email. We endeavor to schedule conflict coaching within 2 business days of being requested.
  • Self-guided conflict resolution is worksheet with a series of questions designed to help you analyze your conflict, so you may use the information to work toward resolution without our direct assistance. We will also provide written guides with some techniques that are generally helpful for many different types of conflicts.
  • This option allows you to work at your own pace without assistance from an additional person. You can also provide these worksheets to the person you’re in conflict with, so they may better understand their own thoughts and feelings on the matter.  

Location

The School of Conflict Management, Peacebuilding and Development
3201 Campus Loop Rd.
Kennesaw, GA 30144

Contact Us

To learn more about mediation or to schedule a mediation, please call (470) 578-6115 or email ksumediationclinic@kennesaw.edu.