Using Mediation to Resolve Conflict
The Center for Conflict Management offers the following mediation videos for purchase.
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Small Claims Mediation Package (2 videos for $50/$100):
Beauty & The Beholder (Small claims court dispute)
Small claims court mediation. This video showcases a common small claims dispute. The mediator, Dr. Susan S. Raines, walks the parties through all phases of a facilitative process to reach a mutually agreeable situation.
- Mediator played by Susan S. Raines, Professor of Conflict Management at Kennesaw State University
- Ms. Jefferson (Beauty Shop Owner) Played by Ansley Wood, MSCM KSU
- Ms. Johnson, Disgruntled Customer, Played by Flora Lowe-Rockett, MSCM-KSU
- Script: Dr. Susan S. Raines, School of Conflict Management, Peacebuilding & Development at KSU
- Runtime: 39:15
2nd Small Claims Case
The Contracting Kerfuffle (Small claims court dispute) Small claims court mediation. This video showcases a common small claims dispute. The mediator, Dr. Timothy K. Hedeen, walks the parties through all phases of a facilitative process to reach a mutually agreeable situation.
- Mediator played by Timothy K. Hedeen, Professor of Conflict Management at Kennesaw State University
- Ms. Jefferson (Contractor) Played by Ansley Wood, MSCM-KSU
- Ms. Johnson, Disgruntled Customer, Played by Flora Lowe-Rockett, MSCM-KSU
- Runtime: 20:18
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Package #2: Unrealistic Expectations: Spousal Support ($50/$150)
This mediation highlights a common cause of impasse in divorce mediation. This video demonstrates best practices for assisting parties as they seek to reach agreement on the sticky issue of spousal support also known as alimony.
- Mediator played by Dr. Susan S. Raines, Professor of Conflict Management, KSU
- Mr. Jones played by Richard Redding, MSCM
- Ms. Jones played by Stefanie Green, MSCM
- Script: Dr. Susan S. Raines, School of Conflict Management, Peacebuilding & Development at KSU
- Runtime: 49:39
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Package #3: Child Support Sticker Shock ($50/$150)
In this video, the mediator explains the commonly used method for calculating child support, known as the 'income shares model'. The mediator uses common strategies to overcome impasses, such as reality checks, perspective taking, and consensus building.
- Mediator played by Dr. Susan S. Raines, Professor of Conflict Management, KSU
- Bob played by Wim Laven, International Conflict Management, PhD student at KSU
- Mary played by Kally Dixon, MSCM-KSU
- Script: Dr. Susan S. Raines, School of Conflict Management, Peacebuilding & Development at KSU
- Runtime: 1:10:07
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Package #4: Stop Doing That! (Parenting Plan Scenario) ($50/$150)
In this mediation, the mediator works with the parties to overcome common post-divorce parenting problems. This video highlights the following techniques—perspective taking, reality checks, brainstorming, methods to empower the parties, and relationship building.
- Mediator played by Dr. Sherrill Hayes, Professor of Conflict Management at KSU
- Janelle played by Caitlin Lowther, MSCM 7th District ADR Office, Georgia
- John played by Joseph Risby, MSCM Fulton County Superior Court ADR Office
- Script: Dr. Susan S. Raines, School of Conflict Management, Peacebuilding & Development at KSU
- Runtime: 32:52
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Package #5: Hidden Assets (in Divorce) ($50/$150)
Mediators often face serious ethical dilemmas in their work, such as, the attempt of one party to hide assets from his or her spouse during divorce. Filmed solely in caucus, the mediator works with the party and his attorney to uncover hidden assets and brainstorm ways to move forward after a potentially devastating transgression.
- Mediator played by Dr. Susan S. Raines, Professor of Conflict Management, KSU
- Attorney for Mr. Smith played by Chris Griffin, JD, MSCM
- Mr. Smith played by Kraig King, MSCM
- Script: Dr. Susan S. Raines, School of Conflict Management, Peacebuilding & Development at KSU
- Runtime: 22:44
