Case Management and Referrals

The goal of Case Management at Kennesaw State University is to increase student functioning and holistic wellbeing.  Contact us at with questions.

"Higher Education Case Managers serve their University and individual students by coordinating prevention, intervention, and support efforts across campus and community systems to assist at risk students and students facing crises, life traumas, and other barriers that impede success."

Higher Education Case Managers Association, 2013

Direct Services

Case Managers are available to meet with students for one-on-one and/or collateral appointments (ex: with family members, with a Release of Information). Case Management may be a stand-alone service or may be adjunct to other mental health services. Case Management appointments may include single/limited consultations or ongoing treatment, based on the student’s needs.

Goals of Case Management appointments may include:

  • Skill-Building (Coping, Executive Functioning, Social, Academic, etc.)
  • Increasing Support
  • Problem-Solving
  • Coordination of Care
  • Treatment Planning
  • Referral Support
  • Navigating on-campus systems/ supports
  • Crisis Intervention

To meet with a Case Manager, you may contact our office to schedule an appointment, or request a Case Management appointment during your Initial Consultation.

Population Served

At CPS, populations typically served by Case Managers include KSU students who experience:

  • Eating disorders/ disordered eating/ body image concerns
  • Autism Spectrum Disorder/ neurodiversity
  • Complex Mental Health
  • Crisis

Case Managers facilitate/ participate on the following interdepartmental student support teams:

The Healthy Eating and Living (HEAL) Team is multidisciplinary treatment team that collaborates to provide the appropriate level of assessment, intervention, support, and/or referrals for KSU students who present with eating and/or body image concerns. The HEAL Team strives to create a body-positive campus culture through awareness, education and events.

The Accessibility Collaboration Team (ACT) is a partnership between Case Management, Student Disability Services, and Career Planning and Development's Hire ACT committee to serve degree-seeking students who are neurodiverse and differently-abled. Supports are individualized and may include recommendations for services, advocacy, coordination of care, skill-building, and more.

Post-Hospitalization Support

Students are encouraged to meet with a Case Manager upon discharging from a hospital for a myriad of services. Case Managers work with students to coordinate treatment, both on- and off- campus and are available to provide assistance and advocacy while working with professors to return to classes, including helping students compile any documentation needed to validate your absences. Case Managers can serve as a point of contact for university faculty and staff as well as with treatment centers or other off-campus providers. Finally, Case Managers work with students to navigate the various processes involved if a student wishes to withdraw from classes or submit appeals for failing grades.

Medical Records

All persons requesting medical records must sign a Release of Information (ROI).

If you would like CPS to send your records to another provider, send a completed ROI to our office.  Please include the provider's Name/Agency and a fax number.  

If you would like your records to be given to you directly, the ROI needs to be completed with your information in the Name/Agency section. A Case Manager may contact you to follow-up on your medical records request. Records can be faxed, mailed, or you can come by the office to pick them up.

Students may provide the Release of Information via

  • fax 470-578-9102, Attention: Medical Records Team,
  • email (, or 
  • in person to either CPS campus locations.

Please understand that because email communication can be easily accessed by unauthorized people, your privacy and confidentiality cannot be guaranteed when this medium is utilized.

Please allow 5-10 business days for request to be processed. 


Off-Campus Referrals

The Case Management Team offers support with off-campus referrals (ex: counseling, psychiatry, psychological evaluation, higher level of care, etc.). This service is available for students seeking to start/ transition care off-campus, students whose needs cannot be met through CPS, KSU graduates, and students who are ineligible for services at CPS. Referral lists for various services are provided on this page, along with guides for using health insurance to connect with off-campus care.

ThrivingCampus is an online directory for KSU students to access a list of off-campus, licensed mental health clinicians that provide outpatient services in the Atlanta metro community. See the below video for more information and click on the link above to get started.

  • You will be making a commitment that involves time, effort, and cost. Many people who have received psychiatry and/or accessed a variety of community resources have described as it as one of the best investments they’ve made for improving their lives.  Click link below to access a database to help you schedule an appointment with a psychiatric nurse practitioner or psychiatrist licensed in Georgia. 

    Mental Health Care Services in Georgia (

    If you plan to use medical insurance to help cover the cost of treatment, you will need to know the level of coverage your insurance plan provides for the services offered. You can find that out by calling the help-line on the back of your insurance card.

    Key Questions to ask your Community Psychiatrist:

    • What days and times are you currently available?
    • Where is your office located?
    • Could you describe your helping approach as a Psychiatrist?
    • If the Psychiatrist does not accept my insurance, do they have sliding scale?
    • Will you accept my insurance provider (Example: BCBS, Aetna, Humana, Medicaid, etc)?
    • Do I have to pay “up front” for services? (Example: some Psychiatrists and other mental health
      professionals require you to pay before your appointment).
    • Do you have late fees?

    The KSU Counseling and Psychological Services (CPS) hopes this information will assist you in selecting a
    suitable Psychiatrist. Please be aware the Psychiatrists we recommend are not affiliated with the university. CPS assumes no liability in the event you are not satisfied or helped by the psychiatry resource provided. However, if this does occur, please feel free to contact us (470-578-6600) for additional assistance with your referral interests.

  • Samaritan Counseling

    Mercer Family Therapy Center


    • Individual Only.
    • Call for low cost/sliding scale providers

    Richmont Counseling

    • Richmont Trauma Center (770-575-9393)
    • Hope Counseling Centers (404-835-6110)
    • Christian faith-based providers
    • Clients do not have to be religious


    Georgia State PsychologyClinic

    Chris 180

    The Link Counseling

    • 404-256-9797 
    • Offers Individual, Family, Couples and Groups

    All 1 Family (LGBTQIA+/POC identified staff)

    Walmart Health

Should you need additional assistance with off-campus referrals, you may call and request to meet with a Case Manager or you may send us an email at:

Referral Disclaimer: You are responsible for all costs associated with care you may receive. You should carefully review your insurance benefits and confirm that your health care provider accepts your insurance plan before receiving care. Referral lists and ThrivingCampus directory of community practitioners is provided for convenience and informational use only. The ThrivingCampus directory includes self-reported information from practitioners, and we do not guarantee that the information in the directory is accurate or complete. KSU/ ThrivingCampus does not endorse or recommend the community providers listed and makes no representation about the quality, credentials, or services provided by any of the listed practitioners. As a user of the referral lists and/or directory, you assume responsibility for evaluating and selecting your own health care providers. You are also responsible for all costs associated with care you may receive. You should carefully review your insurance benefits and confirm that your health care provider accepts your insurance plan before receiving care. If you are under the age of 18, we recommend that you seek the advice of an adult as you consider treatment options.